System Performance Degradation Across All Services
Incident Report for Blueprint
Resolved
We identified the issue and deployed a fix. A slow database query in our assessment reminders system was main the cause of site-wide performance issues. All services should be back to normal, and our team will be monitoring the situation closely.
Posted Apr 01, 2024 - 17:02 CDT
Investigating
We are currently experiencing a system-wide performance degradation affecting all services. Users may notice significantly slower response times and delays in data processing. Our engineering team is actively investigating the root cause of the issue. We appreciate your patience as we work to resolve this as quickly as possible. Further updates will be provided as they become available.
Posted Apr 01, 2024 - 14:19 CDT
This incident affected: Clinician Apps (Clinician Portal - Web, Clinician API, PDF API), Client Apps (Client App - Web, Client App - Mobile, Client API), and Integrations (Partner API, Incoming Messages, Outgoing Messages).